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Cancelling an Order

Orders may be cancelled within the first 30 minutes of being placed, if the order reflects a "new" status. If your order status says "processing", please call our Customer Service team at 877-322-7427 to have your order cancelled.

To request cancellation of an item, follow these steps:

  1. Log into "Your Account."
  2. From "Managing Your Account," click the "Continue" button for "Order Status."
  3. Click on the Order number to process a cancellation request.

Please Note: Cancellation Requests may only be made on orders in "new" status and does not guarantee that a cancellation may occur, as items may have gone to the supplier for shipment. Once orders have gone to the supplier for shipment, we cannot change or cancel an order.

Results of this request may be viewed by logging into "Your Account." Results are displayed in the "Status" column and may take up to 5 business days to update.

  1. Click on "Cancel Unshipped Items."
  2. Review the item(s) available for cancel request and choose a "Reason" for the cancel request by highlighting the appropriate information from the drop down box.
  3. Enter a "Comment" if necessary.
  4. Click the "Continue" button and review the cancellation request information.

Results of this request may be viewed by logging into "Your Account." Results are displayed in the "Status" column and may take up to 5 business days to update.

To ensure that your order was successfully cancelled, please call our Customer Service team at 877-322-7427.

Please Note: Cancellation of item(s) may change or void discounts currently appearing on your order.