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First Time Shoppers

Shopping with us is easy. Our goal is to provide an excellent customer experience and to ensure your satisfaction. Please see below for help with orders, payment, shipping, delivery, and more.


Please note: All fabrics are sold in 1 yard increments.


Placing an Order

An account is not necessary to place an order with us for the first time. Simply choose the item you wish to purchase and click the "Add to Cart" button. You will be stepped through the check out process for your item(s). During the check out process, you can enter account information to create your account or sign in as a Guest User.

Completing the ordering and checkout process will establish an account for you (for new customers). Signing in as a "Guest User" will prevent Account and Purchase history from being saved.

At any time after your order is complete, you can log into "Your Account" to track the status of your order. To place an order, follow these simple steps:
  • Browse the storefront until you find the item you wish to purchase.
  • Click on "Add to Cart" from the product that you would like to purchase.
  • You will proceed to the shopping cart. (To continue shopping, click the 'Continue Shopping' button.)
  • Once you have verified the products you wish to purchase, click the "Checkout" button. (To change quantity, enter the desired amount and click the "update" link.
  • Choose the "New Customer Sign-In" to create an account if you have never placed an order with us before. (Click "Returning Customer", if you have placed an order before). You can also select "Sign in as a Guest". Account and purchase history will not be saved.
  • Enter Contact Information, Credit Card Information, and Billing Address and then click "Continue".
  • Add a Shipping Address for your order (if different than the billing address) then click "Continue".
  • If you have a coupon or certificate, please ensure to click the "Coupon, In-store Credit or Gift Certificate" link on the Order Review Page.
  • To change shipping methods, click the "Shipping" link located on the Order Review Page. (If you are not given the option to change the shipping method, only one method is available for that item.)
  • Review your order on the Order Review Page. Please ensure that any discounts submitted are appearing correctly.
  • Click "Submit" to complete your order.
  • Print the Checkout Page for your records.

Payment Options


We accept the following major credit cards: Discover Card, Visa, MasterCard, and American Express. There is no surcharge for using your credit card to make purchases with HancockFabrics.com. Please be sure to provide your exact billing address and telephone number (as they appear on your credit card statement). Incorrect information may cause a delay in processing your order or failure to complete your order request.

Charging Your Credit Card

Upon acceptance of your order, your credit card will be authorized for the full order amount but not charged. Once there is shipment confirmation, your credit card will be charged for only the shipped items including any prorated amounts for shipping and handling charges and any applicable taxes.

While we make every attempt to fill all orders placed, some items may be delayed or backordered. If this is the case, you will receive notification via email.

If you do not wish to wait due to the delay or backorder, you may request a cancellation for your order, subject to our published cancellation policies. If we do not hear from you before we ship the item(s), we will assume you have agreed to the shipment delay.

If we cannot confirm shipment of your requested item(s) within six days of the order date, delay notice or backorder notification (whichever is greater), a cancellation for any unshipped item(s) will be processed automatically on the seventh day from your order date. You will receive notification of this cancellation via email.

Please feel free to place a new order at any time.


Cancelling An Order



Orders may be cancelled within the first 30 minutes of being placed, if the order reflects a "new" status. If your order status says "processing", please call our Customer Service team at 877-322-7427 to have your order cancelled.

To request cancellation of an item, follow these steps:
  1. Log into "Your Account."
  2. From "Managing Your Account," click the "Continue" button for "Order Status."
  3. Click on the Order number to process a cancellation request.
    Please Note: Cancellation Requests may only be made on orders in "new" status and does not guarantee that a cancellation may occur, as items may have gone to the supplier for shipment. Once orders have gone to the supplier for shipment, we cannot change or cancel an order.

    Results of this request may be viewed by logging into "Your Account." Results are displayed in the "Status" column and may take up to 5 business days to update.

  4. Click on "Cancel Unshipped Items."
  5. Review the item(s) available for cancel request and choose a "Reason" for the cancel request by highlighting the appropriate information from the drop down box.
  6. Enter a "Comment" if necessary.
  7. Click the "Continue" button and review the cancellation request information.
Results of this request may be viewed by logging into "Your Account." Results are displayed in the "Status" column and may take up to 5 business days to update.

To ensure that your order was successfully cancelled, please call our Customer Service team at 877-322-7427.

Please Note: Cancellation of item(s) may change or void discounts currently appearing on your order.

Returning An Item

Before returning an item, please read our Return Policy to make sure that your item is returnable.

Return Requests can be processed by logging into "Your Account."

Please note that orders in the "Processing" or "Closed" status may allow a return request, if the item has not passed the return timeframe.

Results are displayed in the "Status" column and may take up to 5 business days to update.

To request a return for an item, follow these steps:
  1. Log into "Your Account."
  2. From "Managing Your Account," click the "Continue" button for "Order Status."
  3. Click on the Order # to process a return request.
    Please Note: Returns may only be requested on orders in "Processing" or "Closed" Status.
  4. Click on "Return Shipped Items."
  5. Review the item available for return request and choose "click here to return this item."
  6. Enter a "Reason" for the Return Request
  7. Enter a "Comment", if necessary.
  8. Click the "Return" button to receive the Return Authorization or additional information regarding your return request.
Please Note: Click here for the Return Policy to make sure your return will be processed correctly and quickly.

Shipping & Delivery Timeframes


Standard Shipping may include delivery via FedEx SmartPost, FedEx Home Delivery, FedEx Ground, Priority Mail or US Postal Service. Orders placed via these shipping options are not guaranteed to be delivered within a certain timeframe and may take up to 2 weeks to arrive plus the order processing timeframes quoted on the site.

2nd Day Air should arrive within 2 days plus the order processing timeframe quoted on the site.

Next Day Air should arrive on the next day plus the order processing timeframe quoted on the site.

Shipment Delays

While we make every attempt to fill all orders placed, an order may be delayed or backordered. If a delay or backorder occurs you will receive notification via email.

If you do not wish to wait due to the delay or backorder, you may request a cancellation for your order, provided that the item(s) has not shipped. If we do not hear from you before we ship the items, we will assume you have agreed to the shipment delay.

If we cannot deliver your item(s) within 30 days of the order date, delay notice or backorder notification (whichever is greater), a cancellation will be processed automatically and you will receive a prompt refund for any unshipped portion of your order. Please allow up to two billing cycles for the refund credit to appear on your credit card statement.

Please feel free to place a new order, at any time.

We have three shipping speeds for orders sent to addresses within the United States: Standard Shipping, 2nd Day Air* Shipping, and Next Day Air* Shipping.

Please note our warehouses do not ship on weekends and we do not offer Saturday, Sunday or holiday delivery.

*Orders placed via Next Day Air or 2nd Day Air must be placed by 12:00 pm CST.

HancockFabrics.com ships to all States and APO/FPO addresses. Orders originating from U.S. territories and APO/FPO addresses will be shipped by U.S. Mail or FedEx SmartPost. Presently, HancockFabrics.com does not offer shipping to addresses outside of the United States.

Secure Shopper Guarantee

Our #1 priority is making sure you can shop safely in our store. Our Secure Shopper Guarantee means you don't have to worry about the safety of your credit card information.

The HancockFabrics.com Secure Shopper Guarantee protects you against unauthorized charges on your credit card. If your credit card company holds you liable for any unauthorized charges to your account resulting from your online purchases on this web site, your liability will be covered up to $50. By federal law, your credit card company will protect you against unauthorized purchases over $50. In the event of unauthorized use of your credit card, you must notify your credit card company in accordance with its reporting rules and procedures.

When you place an order in this store, HancockFabrics.com protects your credit card number and personal information by encrypting it. Encryption scrambles your credit card number and personal information. It stays scrambled while traveling over the Net and remains scrambled even while stored on HancockFabrics.com machines. For secure commerce transactions, HancockFabrics.com uses secure server software (SSL), the industry standard and among the best software available today.

Learn more about how HancockFabrics.com protects your privacy.